Contacting Northwest
We value our customers and sincerely appreciate the privilege of serving you. If you'd like to contact us, please use one of the following convenient methods:
- www.nwa.com
Many transactions and communications can easily be handled via Northwest's web site. We keep it updated with current information, policy changes, and special offers. We encourage you to become a frequent visitor. Click on the Contact Us section to provide us with your comments. - Reservations and Flight Information Line
Our toll-free Northwest/KLM reservations and information line (1-800-225-2525) offers access to reservations sales, flight arrival and departure details and other helpful information. Additional toll-free numbers available within the U.S. and Canada include:
International Reservations/Tickets 1-800-447-4747
Cantonese Language Reservations/Tickets 1-800-692-8011
Cargo Customer Sales/Services 1-800-692-2746
Flight Information 1-800-441-1818
French Language Reservations/Tickets 1-800-345-7458
Japanese Language Reservations/Tickets 1-800-692-2345
Korean Language Reservations/Tickets 1-800-692-1165
Mandarin Language Reservations/Tickets 1-800-692-4410
Spanish Language Reservations/Tickets 1-800-345-7411
Deaf/Hard of Hearing TTY 1-800-328-2298
VIP Same-Day Package Service 1-800-638-7337
SkyMiles Award Travel 1-800-447-3757 - Luggage Services
Northwest personnel in Central Luggage Service are available if customers wish to discuss claim processing for luggage that has been missing for more than five days.Northwest Airlines Central Luggage Service
PO Box 11139
St. Paul, MN 55111-9931
Toll-free at 1-800-648-4897 (8 a.m. to 4 p.m. Central time)
Fax: 612-727-4639Luggage may also be tracked via:www.nwa.com
1-800-745-9798 (automated voice response) - Customer Care
Northwest's Customer Care department has a dedicated staff of representatives to assist with addressing customer comments. They can be reached at:Via the Contact Us section at www.nwa.comDelta Air Lines, Inc.
P.O. Box 20980
Atlanta, GA 30320-2980By phone at 701-420-6282 - Refund Requests
Northwest Airlines' Customer Refunds department processes claims for completely unused or partially used tickets for flights on Northwest.E-Ticket refund requests can be submitted to the Refunds & Exchanges section of www.nwa.com where additional helpful refund information can also be located.Refund requests for paper tickets must include all original Northwest tickets and documents, along with copies of any supporting documentation and should be mailed to:Northwest Airlines, Inc.
Customer Refunds Department
C6455
7500 Airline Drive
Minneapolis, MN 55450-1101For other refund questions, they can be reached at:Via the Contact Us section at www.nwa.comBy phone at 612-726-2422, Monday through Friday - 8 a.m. to 4 p.m. Central TimeBy fax at 612-727-7804Northwest Reservations at 1-800-225-2525